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Most orders ship within 24-48 business hours after order is placed.

Return Merchandise Authorization (RMA)

1. If you are not satisfied with a product, merchandise can be returned for a refund after obtaining an RMA number.

2. Customers must contact and request a Return Material Authorization (RMA) number before returning the merchandise. No returns will be accepted without an RMA number. RMA shipments received MUST have an RMA number clearly visible on the outside of the package.

3. RMA number can be obtained by e-mailing a merchandise refund request to:

4. Returned item(s) must be 100% complete, in original condition, with all packaging intact. Any product found to be used, or damaged through misuse, abuse or negligence, is not eligible for refund/exchange.

5. Refund requests are resolved within 14 days after receiving the parcel. Shipping cost is not refundable, with the exception of orders incorrectly shipped by

6. We reserve the right to refuse a return on any product that does not meet these requirements.
Last Updated: 14 Sep 2009 22:50:43 PDT home  |  about  |  terms  |  contact
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